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FAQ

DELIVERY TIME


For customized products delivery times are 15 working days excluding shipping times.
For customized products, the order is activated upon payment received.
For products in stock, shipping will be made the day of receipt of payment.
For products not in stock, delivery times will be communicated via email and will not exceed 15 working days.

CAUTION:
For payments made by bank transfer, the shipment will start payment received.
Advance payment is required for customized products.




TERMS OF PAYMENT


CASH

For all goods collected at the laboratory located in Via Duchessa di Galliera, 13 - Rome - Postal Code. 00151


BANK TRANSFER

The order is active upon payment received


FRANCESCO BAVIERA

BANCA UNICREDIT
IBAN: IT 15 OR 02008 05140 000105323074
BIC / SWIFT: UNCRITM1734


CREDIT CARD - PAYPAL CIRCUIT

The order is active upon payment received.




HOW TO ORDER


ON THE SITE

You can choose from the various options that you will find on the site.

You can customize your order according to your needs.

You can load the selected products on the cart, to develop your personalized quote.


ATTENTION: all products loaded on the cart do not oblige you to purchase. The purchase is completed only with the sending of personal data and the subsequent payment.


EMAIL

You can place your order by sending an email to info@monkeysub.com, indicating all the data related to the order.




RETURNS POLICY


RETURN POLICY

The products must be returned within 15 days of delivery.

Returned products must not have been worn or altered in any way.

It is mandatory to complete the return process, following the instructions below.

The cost of returning the product / s to our warehouse, either by courier or postal service, is exclusively charged to the customer. The shipment of the new product / s will be borne by MONKEYSUB.

PRODUCT CHANGE

To request the replacement of a product you must send an email to info@monkeysub.com indicating the type of product purchased, the personal data entered at registration and the data of the replacement product.

Once you receive a confirmation email from MONKEYSUB, you can send the goods to the address

Via Duchessa di Galliera, 13

00151 - Rome - (RM)

DEFECTS OR ERRORS

If an error occurs with your order or a defect of the product / s, you can send an email to info@monkeysub.com, showing the name of the product purchased, the personal data entered at registration and the detailed description of the problem.

MONKEYSUB will change the product at your own expense once the actual error / defect of the item and / or order has been verified.

For more information, you can contact us by email at info@monkeysub.com




SHIPMENTS AND RATES


The products purchased on the Site can be delivered throughout Italy, including islands and abroad. In the event that customers wish to deliver the ordered products in a foreign country by calling our numbers from 9:00 to 19:00, a qualified person is always available who can help you by explaining the best solution. deliveries of orders in 1-3 working days from Monday to Friday (direct delivery to home).

The choice of this delivery service allows us, after acceptance of the order, to deliver it to the address indicated within 24-72 hours (starting from the actual delivery of the product); An additional 24 hours are required for delivery to the islands.

All orders validated before 1:00 pm will be sent immediately (provided that the ordered products are available). The expenses related to this type of delivery may vary depending on the weights of the selected products.

For information on costs and delivery times, related to shipments of products to foreign countries, please send an email to info@monkeysub.com

The costs of the shipping service throughout Italy, excluding islands and Calabria, will be counted according to the following tariff plan:

0 - 5 kg8,17 €

5 - 10 kg10,00 €

10 - 20 kg11,59 €

20 - 30 kg14,22 €

Free shipping throughout Italy for purchases over € 200.00




PRIVACY POLICY


In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 concerning the protection of individuals with regard to the processing of personal data and the free movement of such data and any other legislation applicable to data protection, we provide you with additional information in this Privacy Policy.

The information provided by the interested parties is processed in order to provide the online sales service of products through the www.monkeysub.com website and for the sending of commercial communications.

The personal data provided will be kept for the time necessary for the execution of the online sale and for the period established by law.

The legal basis for the processing of your data is the realization of the online purchase and the consent of the interested party.

The data subjects have the right to access their personal data and request their correction or deletion if, among other things, the data were no longer necessary for the purposes for which they were collected.
Under certain circumstances, data subjects may request a limitation on the processing of their data, in which case we will retain them only for the purpose of exercising or defending their rights.

In certain circumstances and for reasons related to their particular situation, data subjects may object to the processing of their data. In this case the processing of data will be interrupted, except in exceptional cases and for legitimate reasons, or for the exercise or defense of any rights.

User rights can be exercised as follows:

by sending an e-mail to the following address: info@monkeysub.com identifying and explicitly indicating the right to be asserted.

If you have given your consent for a specific purpose, you have the right to withdraw your consent at any time, without this affecting the lawfulness of data processing, based on the consent granted prior to your withdrawal.

If you believe that your rights regarding the protection of personal data have been violated, especially if you have not obtained satisfaction in the exercise of your rights, you can file a complaint to the Privacy Authority through the website: www.garanteprivacy.it

When we need to obtain information from you, we will always ask you to provide it voluntarily giving your explicit consent through the means at our disposal.

The processing of data collected through the collection forms of the website or by other means will be integrated into the Register of processing activities for which Monkeeysub is responsible.

Monkeysub processes data in a confidential manner and adopts the appropriate technical and organizational measures to ensure an adequate level of security of the processing, in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and other applicable data protection rules.

However, it can not guarantee the absolute invulnerability of the systems, and therefore can not assume any responsibility for damages resulting from alterations that third parties may cause in computer systems, electronic documents or user files.
If you choose to leave our website through links to websites that do not belong to our entity, Monkeysub will not be responsible for the privacy policies of those websites or cookies that may be stored on your computer.
Our policy regarding sending e-mails is based solely on sending communications that you have requested to receive. If you prefer not to receive these messages by e-mail, we will offer you the opportunity to exercise your right of withdrawal and the renunciation of receipt of these messages, in accordance with the provisions of Title III, Article 22 of Law 34/2002, on services for the information society and electronic commerce.